Refund policy
Ghostwave sells original made-to-order designs and goods from partner brands. Except where required by applicable law or expressly stated on a product page before purchase, purchases are final for change of mind, incorrect size selection or ordering errors. This does not limit the remedies below for damaged, defective, incorrect or unshipped items, or your statutory consumer rights.
We do not accept returns or exchanges for change of mind, incorrect size selection, or ordering errors once production has begun.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of delivery at:
hello@theghostwave.com
Please report problems promptly. This request does not reduce any rights you have under applicable law.
Include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
If the issue is verified, we will, at our discretion:
- Replace the item at no additional cost, or
- Issue a refund to your original method of payment
Order Changes & Cancellations
Production or fulfillment may begin shortly after purchase. Contact hello@theghostwave.com immediately if you need to change or cancel an order. We cannot guarantee a discretionary change or cancellation once production or fulfillment has begun. If an order cannot be shipped within the stated timeframe, we will provide the delay and cancellation/refund options required by applicable law.
Shipping Issues
Ghostwave is not responsible for:
- Incorrect shipping addresses provided at checkout
- Lost or stolen packages confirmed as delivered by the carrier
If a package is lost in transit, please contact us and we will work with the carrier to investigate.